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FAQ

The Answers You Need

Returns Policy

At Dirtfare, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns policy to ensure your shopping experience is as enjoyable as possible. Please read the following guidelines carefully.

  1. Eligibility for Returns

    • You may return any item purchased from Dirtfare within 14 days of delivery.

    • The item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

    • Items that have been used, damaged, altered, or are not in their original packaging may not be eligible for return.

  2. Initiation of Return

    • To initiate a return, please contact our customer support team within 14 days of receiving your order.

    • Provide your order number, the item(s) you wish to return, and the reason for the return.

    • Our customer support team will guide you through the return process and provide you with a return authorization.

  3. Return Shipping

    • The customer is responsible for the shipping costs associated with returning the item(s) unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

    • We recommend using a tracked shipping method to ensure the safe return of the item(s).

    • Please include the return authorization provided by our customer support team in your return package.

  4. Refunds

    • Once we receive and inspect the returned item(s), we will process your refund within 3 business days.

    • The refund will be issued using the original payment method used for the purchase.

    • Please note that shipping costs (if applicable) are non-refundable.

  5. Exchanges

    • If you would like to exchange an item, please follow the return process as outlined above and specify the desired replacement item.

    • Exchanges are subject to availability. In case the requested item is unavailable, we will issue a refund instead.

  6. Non-Returnable Items

    • The following items are non-returnable:

      • Underwear

      • Accessories such as socks.

      • Final sale items or items marked as "non-returnable" on the product page.

  7. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact our customer support team immediately.

    • We may request supporting evidence such as photographs of the damaged item to process the return or exchange.

Please note that this returns policy applies only to purchases made directly on the Dirtfare website. If you purchased Dirtfare products from a third-party retailer, please refer to their respective returns policy.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. We are here to help!

Shipping Info

At Dirtfare, we strive to provide you with a seamless and enjoyable shopping experience. To ensure your order reaches you promptly and safely, please review the following shipping information:

  1. Shipping Destinations

    • We currently offer shipping to customers located in Australia.

    • If your location is outside Australia, please contact our customer support team for an International Shipping Fee via DHL.

  2. Shipping Methods and Timeframes

    • We offer various shipping methods to accommodate your needs. The available options will be presented during the checkout process.

    • The estimated delivery timeframes are as follows:

      • Standard Shipping: 3-7 Days

      • Express Shipping: 2-3 Days

    • Please note that these timeframes are estimates and may vary depending on factors beyond our control, such as customs procedures or unforeseen delays during transit.

  3. Order Processing

    • Once your order is placed, our team will work diligently to process and prepare it for shipment.

    • Order processing typically takes 1 business day, excluding weekends and public holidays.

    • You will receive a confirmation email with your order details and tracking information once your package is ready for shipment.

  4. Tracking Your Order

    • For most orders, we provide a tracking number that allows you to monitor the progress of your shipment.

    • You will receive the tracking number via email, along with instructions on how to track your package.

    • Please allow some time for the tracking information to be updated by the shipping carrier after receiving the tracking number.

  5. Shipping Costs

    • The shipping costs are calculated based on factors such as the destination, shipping method selected, and the weight of your order.

    • The total shipping cost will be displayed during the checkout process before you finalize your purchase.

  6. Customs and Import Duties

    • For international orders, please be aware that customs and import duties may apply, depending on your country's regulations.

    • Any additional charges for customs clearance are the responsibility of the recipient.

    • Customs policies and import duties vary widely from country to country, so we recommend contacting your local customs office for further information.

If you have any questions or require further assistance regarding shipping, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience as smooth as possible!

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